We offer direct billing for chiropractic, massage therapy, and acupuncture if your plan allows it. 
Please check your extended health care plan as some treatments/providers cannot be direct billed. 
 

We are unable to direct bill for custom orthotics. Full payment is required upon dispensing of your orthotics. You will be provided a receipt, as well as the appropriate paperwork required to submit for reimbursement from your own insurance company. Please check the details of the requirements for reimbursement before your appointment. 

We are unable to direct bill for all services with Roxy. While some insurance plans may cover reflexology, we cannot guarantee that yours will, and we recommend checking your coverage prior to your appointment. We are happy to provide you a detailed receipt upon request.

Trigger point/fascial stretch therapies, personal training, reiki, and group sessions are not covered under extended health care benefits. 

Out-of-pocket expenses outside of your extended health care coverages are the responsibility of the patient,
and are due in full at time of treatment.

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Clinic Cancellation / No-Show Policy

To better serve our clients, and to avoid a charge, 24 hours’ notice is required to change or cancel existing appointments.
If you cancel with less than 24 hrs notice or no-show, the following charges may apply at the practitioner’s discretion:
- 50% of the service fee may be charged for an initial occurrence.
- 100% of the service fee may be charged for any additional occurrences.
- if you have a current credit, a gift certificate, or a credit card on file, it will be used as payment.
We also reserve the right to limit your online booking privileges, require a credit card/prepayment for services at time of booking, or utilize other means to allow for fair scheduling of our practitioners. Without this policy, such activity can negatively affect our availability to our client base. As a courtesy, we will try to email or text message you in advance of your appointment to remind you, if you have provided that contact information. However, we are not responsible if these automated reminders are unsuccessful.